FAQ
What material are the pieces made in?
Our collection is made in 925 Sterling Silver and plated with 14k gold. Stones used are Cz diamond stimulant and Real Moissanite. Each Balaji Jewels piece comes with an Authenticity & Lifetime Guarantee. Upon request, we manufacture in solid gold, platinum, precious and semi-precious stones as well.
Will the plating or any stone fade?
At Balaji Jewels, we consider every piece as a lifelong emotional investment. With minimal effort, your pieces can be cleaned, well‐cared for and safely stored to last you a lifetime. Cleaning your Balaji Jewels jewellery is easy and can be done from the comfort of your home. Care should be taken to prevent plating from getting tarnished. Try to avoid contact with face creams, lotions and other household chemicals. Use a lint-free cloth to wipe them clean from time to time.
I would like to know about you return policy?
Balaji Jewels India DOES NOT ACCEPT RETURNS OR ISSUE REFUNDS FOR ANY REASON, however we do allow exchange within 7 days of the delivery date. In the event you are dissatisfied with your item for any reason, we will allow you to exchange your item one time for an item of equal or greater value. Jewellery items can be exchanged for jewellery only.
Please note: All returns should be properly packed in the same way as it was sent to you. The package contents should be properly covered and taped. Any package that is not properly covered and taped will not be considered eligible for returns and exchanges.
What is the estimated delivery date of my order?
Once you place your order, we start working on it right away! The type of product(s) you ordered will determine how long it takes to ship. It usually takes about a week to 10 days for an order to get shipped and delivered to you. Since we also offer various colour and sizing options, a personalised/customised order typically takes 25-30 business days.
Can you do something for a speedy delivery?
Most of our orders are air-shipped – so you don’t have to worry about timely delivery. But if you still require expedited shipping for some reason, let us know and we will try our best to dispatch the order as early as possible.
Austin Payne (verified owner) –
“I’ve been wearing this piece for a few weeks now and it hasn’t tarnished at all. I’m very impressed with the quality.”
Lucas McLean (verified owner) –
“I bought this as a birthday gift for my son and he absolutely loves it. It’s become one of his favorite pieces.”
Diane Jackson (verified owner) –
“I bought this as a birthday gift for my son and he absolutely loves it. It’s become one of his favorite pieces.”
Abigail Davies (verified owner) –
“I was skeptical about buying jewelry online, but this exceeded my expectations. The craftsmanship is exceptional.”
Dylan Bower (verified owner) –
“If you’re looking for some bling to add to your wardrobe, this hip hop jewelry is the perfect choice. The moissanite stones are so eye-catching!”
Kimberly Slater (verified owner) –
“I bought this for my girlfriend and she loves it. It’s the perfect accessory for her hip hop look.”
Nicola Greene (verified owner) –
“I was a bit skeptical about the quality of this jewelry, but I was pleasantly surprised. It’s well-made and looks great.”
Abigail Randall (verified owner) –
“The moissanite stones are so clear and bright. This piece looks very expensive, but it’s actually quite affordable.”
Carol Tucker (verified owner) –
“I’ve been wearing this piece for a few weeks now and it hasn’t tarnished at all. I’m very impressed with the quality.”